Online Booking Process

1. After selecting the location, number of participants and dates that you wish to book and adding it to the basket, you must hit the checkout button and fill in all details.  Your booking is then automatically sent to both the location selected and FSC Head Office.

2. The location will check availability and confirm to FSC Head Office the payment is ready to be taken.  One of only two Head Office employees with access to our secure money transfer site will then process your payment.

In the event you wish to amend your booking, e.g. change dates or number of people, then we can alter the amount taken at this stage.  Please contact us as soon as possible if you need to amend your booking on either [email protected]‑family‑holidays.org or on  0845 3454071.

3. Once payment has been taken the location will be informed and will then contact you to confirm your booking.

4. If a location is fully booked, it will be marked as such on the website, and you will be unable to book.  However a large number of bookings in a short period of time may result in it being over capacity before this can be marked on the website.  In the event of this happening the location will contact all affected customers directly to resolve the issue. If you are unable to book, no money will be taken.

Whilst the centres and Head Office will endeavour to complete this process as soon as possible, delays beyond our control may hinder our ability to do so. As such, this process is not automatic, and money may not be taken on the next full working day. In the event of a large influx of bookings, the Head Office staff will give priority to taking payment from the oldest bookings first, to reduce waiting times as much as possible.

For more information please read our Booking Information and Conditions

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